MyTurbos.com Shipping Policy

Last updated: [DATE]

This Shipping Policy explains how MyTurbos.com ("MyTurbos," "we," "us," or "our") processes, ships, and delivers your order. It is part of our Terms & Conditions. We aim to be clear about timing, cost, and what happens if something goes wrong, so you know what to expect before you buy.

Where We Ship From

Most orders ship directly from a national network of distribution centers across the United States. To get your parts to you quickly and affordably, our system routes each order to the warehouse that can fulfill it at the best available rate and transit time. Because of this, items in a single order may occasionally ship from more than one location and arrive in separate boxes or on different days, at no extra cost to you.

Order Processing and Dispatch

In-stock orders placed before 3:00 PM PT on a business day typically ship the same or next business day. Orders placed after the cutoff, on weekends, or on holidays are processed on the next business day. Custom, special-order, or backordered items may take longer, and we will tell you the expected timeframe.

Shipping Options and Costs

Shipping cost is calculated live at checkout based on the item, its weight and dimensions, your destination, and the service you choose, so the exact amount is shown before you pay. We do not add hidden handling fees after checkout. Available services generally include:

Ground: our standard, most economical option.
Expedited or Air: faster delivery when you need it, priced at checkout.
Freight (LTL): larger or heavier items, such as complete turbo kits, may ship by freight. For freight deliveries you may be contacted to schedule a delivery window, and someone should be available to receive and inspect the shipment.

Delivery Estimates

Thanks to our multi-warehouse network, ground shipments reach most of the continental United States within one to five business days after dispatch. Delivery estimates are provided in good faith but are not guaranteed, since transit time depends on the carrier, the destination, and conditions outside our control. Alaska, Hawaii, U.S. territories, and remote areas may take longer.

Shipping Time Commitment

We ship within the time stated on the product page, or within 30 days of your order if no time is stated. If we cannot ship within that window, we will contact you with a revised date and give you the choice to wait or cancel for a full refund. This follows the FTC Mail, Internet, or Telephone Order Merchandise Rule.

Title and Risk of Loss

Title and risk of loss pass to you when your order is delivered to the address you provide. If a package is lost in transit or arrives damaged, resolving it with the carrier is our responsibility, not yours. See the claims section below.

Tracking

Once your order ships, we email you tracking information. If part of your order ships separately, you may receive more than one tracking number. If you do not receive tracking within [X business days] of placing your order, contact us at support@myturboos.com.

Address Accuracy, Refused, and Undeliverable Shipments

Please double-check your shipping address at checkout. If a shipment is returned to us because of an incorrect address, a refused delivery, or repeated failed delivery attempts, we will contact you. You are responsible for the return shipping and the cost to resend the order, and we will tell you those costs before charging them. If you prefer, we can instead refund the order minus the actual outbound and return shipping costs.

Signature Requirements

Standard shipments are not sent signature-required by default. For high-value orders, we recommend selecting a signature or delivery-confirmation option at checkout where available, or shipping to an address where someone can receive the package. This helps protect your order against loss or theft after delivery.

Lost or Damaged Shipments

If your order arrives damaged, or a package is lost or missing items, contact us within 5 business days of the delivery date (or expected delivery date) so we can help. Please:

Keep all packing materials and boxes until the claim is resolved, since the carrier may need to inspect them.
Send photos of the damaged item and its packaging.
For freight (LTL) deliveries, note any visible damage on the delivery receipt or Bill of Lading before signing.

We will provide the documentation needed and manage the carrier claim on your behalf. We cannot replace or refund an item once its packaging has been discarded, because the carrier requires it for inspection.

International Shipping

We ship to many countries outside the United States. For international orders:

Shipping is quoted at checkout, and delivery times vary by destination and customs processing.
You are the importer of record and are responsible for any duties, taxes, and customs fees charged by the destination country. These are not included in your MyTurbos total unless stated.
Orders are exported in accordance with U.S. export laws, and we may be unable to ship to certain destinations or parties.

Off-Road and Emissions Note

Some products are intended for off-road or competition use only and may not be legal for street use in your area. Shipping a product to you does not confirm its legal status for on-road use. Certain emissions-related parts without a CARB Executive Order cannot be shipped to California, or to other states that follow California emissions standards, and an order may be declined or canceled for this reason with a full refund. Please review the product listing and our Terms & Conditions before ordering.

Questions

For any shipping question, contact us at support@myturbos.com and we will be glad to help.