MYTurbos Privacy Policy

This Privacy Policy applies to:

Visitors browsing the Site
Customers placing orders or creating accounts
People contacting us (forms, email, phone, chat)
People who receive our marketing messages (email, SMS, ads)

It does not apply to third-party websites or services we do not control, even if we link to them.

Information We Collect

We collect information in three main ways: you give it to us, we collect it automatically, or we receive it from third parties.

Information You Provide

When you use the Site, you may provide:

Contact information – name, email address, phone number, billing and shipping address
Account information – username, password, saved vehicles, order history
Order information – products purchased, vehicle details, core returns, notes you send us
Support and communication – messages via forms, email, chat, phone, or social media
Marketing preferences – newsletter/SMS opt-in and your consent choices
Payment details –
We use third-party payment processors to handle payments.
We do not store full credit card numbers on our servers.

Information Collected Automatically

When you visit the Site, we automatically collect:

Technical data – IP address, browser type, device type, operating system, device identifiers
Usage data – pages viewed, time on page, clicks, referring URLs, search terms, error logs
Approximate location – inferred from your IP address (no precise GPS)
Cookies and similar tech – used for login, cart, analytics, and advertising (see Section 4)

Information from Third Parties

We may receive information about you from:

Payment processors – payment status, limited card details, fraud signals
Shipping carriers – delivery status and tracking
Analytics and advertising partners – how you found the Site, ad performance, conversion data
Fraud-prevention and verification services

We may combine this with the information we collect directly.

How We Use Your Information

We use your information to run the business, keep the Site working, and improve your experience.

To Provide Our Services

Process and fulfill orders, including core returns and warranties
Create, manage, and secure your account
Provide customer service and technical support
Recommend products or solutions that may fit your vehicle or needs
Operate, maintain, and improve the Site and our services

For Analytics and Site Performance

Understand how visitors use the Site
Diagnose issues and monitor performance
Test and improve layouts, content, and features

For Advertising and Marketing

Send transactional emails (order confirmations, shipping updates, account notices)
Send marketing communications (if you’ve opted in) about products, deals, or news
Show you more relevant ads and measure ad performance (including retargeting)
Run promotions, giveaways, and surveys

You can opt out of marketing at any time (see Section 7).

For Security, Fraud Prevention, and Legal Compliance

Detect and prevent fraud, abuse, and unauthorized activity
Protect our rights, property, and users
Comply with legal and tax obligations
Enforce our Terms of Use and other policies

Cookies and Tracking Technologies

We use cookies and similar technologies to make the Site work correctly and to understand how it’s used.

Types of Cookies We Use

Strictly necessary cookies – Required for core functions such as cart, checkout, and login.
Performance / analytics cookies – Help us understand traffic, behavior, and site performance.
Functional cookies – Remember preferences like saved vehicles and region.
Advertising / targeting cookies – Used to deliver and measure interest-based ads, and to limit how often you see them.

Cookies may be set by us (“first-party”) or by third parties (“third-party cookies”) such as analytics and advertising partners.

Your Cookie Choices

You can control cookies by:

Adjusting your browser settings to block or delete cookies (some features may not work correctly)
Using cookie consent tools or banners we provide (where available)
Using opt-out tools offered by third-party providers or industry groups

How We Use Google and Other Third-Party Tools

Google Analytics

We use Google Analytics to understand how visitors use the Site and to improve our content, navigation, and performance.

Google Analytics may collect:

Pages you visit and actions you take
Your approximate location, device, and browser type
How you arrived at the Site (e.g., from a search or an ad)

Google may use the data collected through Google Analytics to personalize ads on its own network.

Opt-out options:

Use the Google Analytics Opt-out Browser Add-on.
Adjust your Google Ads settings in your Google account.
Manage cookies in your browser as described in Section 4.2.

Google Ads & Remarketing

We may use Google Ads (including remarketing and similar audiences) to show ads to people who have visited the Site or who are likely to be interested in our products.

This means:

Third-party vendors, including Google, may show our ads on websites across the internet.
Google and other vendors may use cookies or device identifiers to serve ads based on your past visits to our Site.

How to opt out of interest-based ads:

Visit Google’s Ads Settings to control personalized ads.
Use industry opt-out pages (such as the NAI or YourAdChoices, where applicable).
Adjust your browser or device settings to limit tracking.

Other Third-Party Tools

We may also use:

Tag managers (e.g., Google Tag Manager)
Conversion tracking pixels (e.g., from Google Ads, other ad networks, or social platforms)
Performance monitoring tools

These tools help us measure what works and what doesn’t, without selling your personal information in a shady way.

How We Share Your Information

We don’t sell your personal information as a contact list. We do share it with trusted parties who help us run the business.

We may share information with:

Service Providers

Third-party companies that perform services for us, such as:

Payment processors and gateways
Shipping and logistics providers
Fraud detection and security tools
Email and SMS platforms
Web hosting and IT infrastructure
Analytics and advertising partners (including Google, as explained above)

They are only allowed to use your information as necessary to provide services to us.

Business Partners and Vendors

In limited cases, we may share information with:

Parts manufacturers and vendors (for warranty support, technical issues, or direct shipment)
Marketing partners when you opt into a joint promotion

Legal and Business Transfers

We may disclose information:

To comply with laws, regulations, legal processes, or government requests
To protect our rights, property, and safety, or that of our users or others
As part of a merger, acquisition, financing, sale of assets, or similar transaction. In such cases, your information may transfer as part of the business.

Your Rights and Choices

Your privacy rights depend on where you live, but we aim to give you a reasonable level of control everywhere.

Access, Update, or Delete Information

You can:

Update your account details by logging in and editing your profile
Request deletion of your account or certain information, subject to legal and business retention requirements

To submit a request, contact us using the details in Section 12. We may need to verify your identity.

Marketing Opt-Out

Email marketing: Click the unsubscribe link at the bottom of any marketing email.
SMS marketing: Follow the opt-out instructions (e.g., reply “STOP”).
We may still send necessary non-marketing messages, such as order updates or policy changes.

Rights Under Certain Laws (e.g., CCPA/CPRA, GDPR)

If you are in a region with specific privacy laws, you may have rights to:

Know what personal information we collect and how we use it
Request access to or a copy of your personal information
Request correction or deletion of your personal information
Object to or restrict processing in certain situations
Request data portability
Opt out of certain data “sale” or “sharing” as defined by local law

If these laws apply to you, we will handle your request in line with applicable requirements.

Data Retention

We keep personal information only as long as necessary to:

Provide products and services
Maintain business and transaction records
Resolve disputes and enforce agreements
Meet legal, tax, and regulatory obligations

When it’s no longer needed, we will delete or de-identify it, subject to any legal retention requirements.

Data Security

We use reasonable technical, administrative, and physical safeguards to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is 100% secure. You use the Site and share information at your own risk. Use a strong, unique password and keep it confidential.

Children’s Privacy

The Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If we learn we have collected information from a child under 16, we will delete it. If you believe this has happened, contact us using the information in Section 12.

International Users

If you access the Site from outside the United States:

Your information may be processed and stored in the United States or other countries.
Data protection laws in those locations may be different from the laws where you live.

By using the Site, you consent to the transfer of your information to the United States and other locations where we or our service providers operate.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your information, contact us:

MyTurbos.com

Email: support@myturbos.com

Phone: 1-833-839-8872

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.

If we make significant changes, we may provide additional notice (such as a banner on the Site or an email). Your continued use of the Site after changes take effect means you accept the updated Policy.