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MyTurbos.com Privacy Policy

Last updated: August 6, 2026

This Privacy Policy explains what information MyTurbos.com ("MyTurbos," "we," "us," or "our") collects, how we use it, and the choices you have.

1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors browsing the Site
  • Customers placing orders or creating accounts
  • People contacting us (forms, email, phone, chat)
  • People who receive our marketing messages (email, SMS, ads)

It does not apply to third-party websites or services we do not control, even if we link to them.

2. Information We Collect

We collect information in three main ways: you give it to us, we collect it automatically, or we receive it from third parties.

2.1 Information You Provide

When you use the Site, you may provide:

  • Contact information: name, email address, phone number, billing and shipping address.
  • Account information: username, password, saved vehicles, order history.
  • Order information: products purchased, vehicle details, core returns, notes you send us.
  • Support and communication: messages via forms, email, chat, phone, or social media.
  • Marketing preferences: newsletter and SMS opt-in and your consent choices.
  • Payment details: we use third-party payment processors to handle payments, and we do not store full credit card numbers on our servers.

2.2 Information Collected Automatically

When you visit the Site, we automatically collect:

  • Technical data: IP address, browser type, device type, operating system, device identifiers.
  • Usage data: pages viewed, time on page, clicks, referring URLs, search terms, error logs.
  • Approximate location: inferred from your IP address (no precise GPS).
  • Cookies and similar tech: used for login, cart, analytics, and advertising (see Section 4).

2.3 Information from Third Parties

We may receive information about you from:

  • Payment processors: payment status, limited card details, fraud signals.
  • Shipping carriers: delivery status and tracking.
  • Analytics and advertising partners: how you found the Site, ad performance, conversion data.
  • Fraud-prevention and verification services.

We may combine this with the information we collect directly.

3. How We Use Your Information

We use your information to run the business, keep the Site working, and improve your experience.

3.1 To Provide Our Services

  • Process and fulfill orders, including core returns and warranties.
  • Create, manage, and secure your account.
  • Provide customer service and technical support.
  • Recommend products or solutions that may fit your vehicle or needs.
  • Operate, maintain, and improve the Site and our services.

3.2 For Analytics and Site Performance

  • Understand how visitors use the Site.
  • Diagnose issues and monitor performance.
  • Test and improve layouts, content, and features.

3.3 For Advertising and Marketing

  • Send transactional emails (order confirmations, shipping updates, account notices).
  • Send marketing communications (if you have opted in) about products, deals, or news.
  • Show you more relevant ads and measure ad performance (including retargeting).
  • Run promotions, giveaways, and surveys.

You can opt out of marketing at any time (see Section 7).

3.4 For Security, Fraud Prevention, and Legal Compliance

  • Detect and prevent fraud, abuse, and unauthorized activity.
  • Protect our rights, property, and users.
  • Comply with legal and tax obligations.
  • Enforce our Terms of Use and other policies.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to make the Site work correctly and to understand how it is used.

4.1 Types of Cookies We Use

  • Strictly necessary cookies: required for core functions such as cart, checkout, and login.
  • Performance and analytics cookies: help us understand traffic, behavior, and site performance.
  • Functional cookies: remember preferences like saved vehicles and region.
  • Advertising and targeting cookies: used to deliver and measure interest-based ads, and to limit how often you see them.

Cookies may be set by us ("first-party") or by third parties ("third-party cookies") such as analytics and advertising partners.

4.2 Your Cookie Choices

You can control cookies by:

  • Adjusting your browser settings to block or delete cookies (some features may not work correctly).
  • Using cookie consent tools or banners we provide (where available).
  • Using opt-out tools offered by third-party providers or industry groups.

5. How We Use Google and Other Third-Party Tools

5.1 Google Analytics

We use Google Analytics to understand how visitors use the Site and to improve our content, navigation, and performance. Google Analytics may collect:

  • Pages you visit and actions you take.
  • Your approximate location, device, and browser type.
  • How you arrived at the Site (for example, from a search or an ad).

Google may use the data collected through Google Analytics to personalize ads on its own network.

Opt-out options:

  • Use the Google Analytics Opt-out Browser Add-on.
  • Adjust your Google Ads settings in your Google account.
  • Manage cookies in your browser as described in Section 4.2.

5.2 Google Ads & Remarketing

We may use Google Ads (including remarketing and similar audiences) to show ads to people who have visited the Site or who are likely to be interested in our products. This means:

  • Third-party vendors, including Google, may show our ads on websites across the internet.
  • Google and other vendors may use cookies or device identifiers to serve ads based on your past visits to our Site.

How to opt out of interest-based ads:

  • Visit Google's Ads Settings to control personalized ads.
  • Use industry opt-out pages (such as the NAI or YourAdChoices, where applicable).
  • Adjust your browser or device settings to limit tracking.

5.3 Other Third-Party Tools

We may also use:

  • Tag managers (for example, Google Tag Manager).
  • Conversion tracking pixels (for example, from Google Ads, other ad networks, or social platforms).
  • Performance monitoring tools.

These tools help us measure what works and what does not, without selling your personal information in a shady way.

6. How We Share Your Information

We do not sell your personal information as a contact list. We do share it with trusted parties who help us run the business. We may share information with:

6.1 Service Providers

Third-party companies that perform services for us, such as:

  • Payment processors and gateways.
  • Shipping and logistics providers.
  • Fraud detection and security tools.
  • Email and SMS platforms.
  • Web hosting and IT infrastructure.
  • Analytics and advertising partners (including Google, as explained above).

They are only allowed to use your information as necessary to provide services to us.

6.2 Business Partners and Vendors

In limited cases, we may share information with:

  • Parts manufacturers and vendors (for warranty support, technical issues, or direct shipment).
  • Marketing partners when you opt into a joint promotion.

6.3 Legal and Business Transfers

We may disclose information:

  • To comply with laws, regulations, legal processes, or government requests.
  • To protect our rights, property, and safety, or that of our users or others.
  • As part of a merger, acquisition, financing, sale of assets, or similar transaction. In such cases, your information may transfer as part of the business.

7. Your Rights and Choices

Your privacy rights depend on where you live, but we aim to give you a reasonable level of control everywhere.

7.1 Access, Update, or Delete Information

You can:

  • Update your account details by logging in and editing your profile.
  • Request deletion of your account or certain information, subject to legal and business retention requirements.

To submit a request, contact us using the details in Section 12. We may need to verify your identity.

7.2 Marketing Opt-Out

  • Email marketing: click the unsubscribe link at the bottom of any marketing email.
  • SMS marketing: follow the opt-out instructions (for example, reply "STOP").

We may still send necessary non-marketing messages, such as order updates or policy changes.

7.3 Rights Under Certain Laws (e.g., CCPA/CPRA, GDPR)

If you are in a region with specific privacy laws, you may have rights to:

  • Know what personal information we collect and how we use it.
  • Request access to or a copy of your personal information.
  • Request correction or deletion of your personal information.
  • Object to or restrict processing in certain situations.
  • Request data portability.
  • Opt out of certain data "sale" or "sharing" as defined by local law.

If these laws apply to you, we will handle your request in line with applicable requirements.

8. Data Retention

We keep personal information only as long as necessary to:

  • Provide products and services.
  • Maintain business and transaction records.
  • Resolve disputes and enforce agreements.
  • Meet legal, tax, and regulatory obligations.

When it is no longer needed, we will delete or de-identify it, subject to any legal retention requirements.

9. Data Security

We use reasonable technical, administrative, and physical safeguards to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is 100% secure. You use the Site and share information at your own risk. Use a strong, unique password and keep it confidential.

10. Children's Privacy

The Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If we learn we have collected information from a child under 16, we will delete it. If you believe this has happened, contact us using the information in Section 12.

11. International Users

If you access the Site from outside the United States:

  • Your information may be processed and stored in the United States or other countries.
  • Data protection laws in those locations may be different from the laws where you live.
  • By using the Site, you consent to the transfer of your information to the United States and other locations where we or our service providers operate.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your information, contact us:

MyTurbos.com
Email: support@myturbos.com
Phone: 1-833-839-8872

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page.

If we make significant changes, we may provide additional notice (such as a banner on the Site or an email). Your continued use of the Site after changes take effect means you accept the updated Policy.